TimeBai is a modern lifestyle tea brand designed for daily enjoyment. Built on premium whole-leaf tea, we leverage advanced smart equipment and diversified innovation to craft our teas. In our flavored series, we use our exclusive Juice Infusion Technology to infuse real fruit juice or botanical essences directly into the tea leaves, rather than applying them to the surface.

TimeBai is tea-forward by design—flavor is supportive, never overpowering; the tea itself always remains the star.

Yes. TimeBai tea is designed for daily consumption. Our formulations prioritize balance, cleanliness, and consistency—without excessive stimulation, added sugars, or unnecessary extras—making it suitable as a daily habit.

As with all teas, caffeine content varies by tea type, so we recommend choosing the style that fits your personal tolerance.

At TimeBai, quality and safety are built into every step of our process, guided by four core systems:

• TEA AT SOURCE – Over 20 years of global sourcing expertise and smart, in-house factories ensure every leaf is carefully controlled from origin.
• Flavor Lab – Our flavor philosophy is “less is more,” preserving the tea’s true character with precise, minimal additions.
• PureTrace – 18 years of organic experience allow full transparency: every leaf, every step, fully traceable.
• Modern Tea UX – Designed for effortless, consistent enjoyment, with versatile brewing and stable flavors.

From tea gardens and leaf selection to sampling, processing, and packaging, every stage meets strict food safety standards and ensures reliable, consistent quality.

Learn more on our About Us page.

No. TimeBai teas are made without artificial preservatives or artificial colors.

Freshness and quality are maintained through careful processing and proper packaging, not through added chemicals.

No, our sachets are made from a plant-based material, obtained from corn fibers, which is biodegradable, compostable, and completely free from petroleum-based plastic.

TimeBai teas are made primarily from tea leaves and fruit or botanical ingredients. They do not intentionally contain common allergens such as nuts, dairy, or soy.

If you have specific sensitivities, we recommend reviewing the ingredient list for each product.

Yes. All TimeBai teas are plant-based and suitable for a vegan lifestyle.

Yes. Tea leaves are naturally gluten-free, and TimeBai teas do not contain gluten-containing ingredients.

TimeBai teas are made from tea leaves and plant-based ingredients. However, unless specifically certified, we do not claim official kosher certification.

Our teas are made from traditional tea leaves and fruit-based ingredients. We do not intentionally use genetically modified ingredients.
Fortunately, GMOs are not as significant an issue in the tea industry as they are in grain or produce markets. The tea plant, Camellia sinensis, is grown without genetic modification. Instead, hundreds of tea plant strains known as cultivars, or “cultivated varieties,” are bred and planted through traditional botanical methods like crossing. GMOs are explicitly forbidden under the USDA’s organic program, so any Timebai tea bearing the USDA Organic logo is free of GMOs. 

TimeBai teas are made with:

• 100% whole-leaf tea (green, oolong, or black, depending on the product)
• Most flavored teas use real fruit juice or botanical ingredients
• No tea dust, fillers, or low-grade materials

Even our instant teas and tea concentrates are crafted by extracting from 100% whole-leaf tea, not tea dust or inferior sources.
Most flavored teas are created using our Juice Infusion Technology, rather than artificial flavorings or dried fruit pieces.

For detailed ingredient information, please refer to individual product pages.

A small number of flavored teas use artificial flavoring. The majority rely on Juice Infusion Technology for natural fruit or botanical essence. Each product clearly states the flavor source on its page.

TimeBai flavored teas keep tea as the core.TimeBai emphasizes refined, natural flavors. The aroma may feel light, but every sip is precise and pure. No artificial sharpness—just high-quality tea and ingredients for a subtle, lasting enjoyment.

No. We do not add sugar, artificial colors, or other unnecessary additives.

TimeBai offers several tea series, each with slightly different brewing instructions, all designed for modern convenience. Brew as you like! See each product page for details.

We process orders within 1-3 business days.Once shipped, delivery typically takes 6-12 business days, depending on your location.

Shipping costs may vary depending on the destination country or region. We offer free shipping on orders over $49. For more details, please refer to our Shipping policy page.

We currently ship to multiple countries and regions, including but not limited to:
United States, United Kingdom, Germany, France, Italy, and Spain.

Please note: We currently do not ship to Alaska or Hawaii in the United States.

We plan to expand to more regions in the near future and will make an announcement as soon as additional locations become available.

If your order has already been shipped, we regret that the shipping address cannot be changed.

Once your order has shipped, you will receive an email notification with tracking information.

Your order may arrive in multiple shipments. You will receive a separate email notification for each shipment.

To make it easier to track your order, we recommend creating an account on our website and subscribing to our newsleter when placing your order, so you can receive tracking updates and the latest information promptly.

As long as you entered a valid email address or phone number, you should receive an order confirmation once your order is complete. lf you placed your order using your email, please check your junk or spam folder.

If you still haven't received a confirmation, please contact us via service@timebai.com.

We do split delivery for your order under the following conditions:

1. items are located in different warehouses;
2. Different items need extra preparation time;
3. weight limitation of or courier.

You will receive an email notification when each package is shipped.

If your package is marked as delivered but you haven't received it, please follow these steps:

1. Check your surroundings: Look around your property for the package,as the delivery person may have left it in a safe spot.
2. Ask your neighbors: Sometimes, packages are mistakenly delivered to a nearby address.
3. Look for delivery notifications: Check for any messages about a "delivery attempt, " which could mean the carier tried to deliver the package but no one was home.
4. Wait until the next day: Some carriers' systems may show a package as delivered even if it's stillin transit.
   

If you still can't locate the package:
— Contact the carrier using your tracking number for more information.

— If the carrier cannot resolve the issue, please contact us for further assistance.

Due to food safety, tea is non-returnable unless there is a quality issue or shipping damage. If your tea is defective, please contact us within 30 days for a solution. For more details,please read our Return & Exchange Policy

We accept returns for teaware and accessories within 30 days of delivery. Items must be unused, unopened, and in their original packaging. For more details,please read our Return & Exchange Policy

Please email service@timebai.com with your order number and photos of the item. We will provide a Return Authorization (RA) number and the return address.

Returns are free if the item is defective, damaged, or incorrect. For "change of mind" returns (teaware only), the customer is responsible for the return shipping cost. Original shipping costs are non-refundable

We apologize! Please contact us at service@timebai.com within 48 hours of delivery with photos of the package and item. We will arrange a free replacement or full refund.

Once we receive and inspect your return, refunds are processed to your original payment method within 5-7 business days.

Yes, for non-quality returns, we recommend using a trackable shipping service. We cannot guarantee a refund if the returned package is lost during transit without a tracking number.

We will send you an email notification as soon as we receive and inspect your returned item. This usually happens within 2 business days of the package’s arrival at our warehouse.

For non-quality returns, the original shipping cost is non-refundable. Also, any discounts applied at purchase may be adjusted if the return disqualifies the original promotion.

If the item was marked as a gift when purchased and shipped directly to you, you may receive store credit for the value of your return. Otherwise, the refund must go to the original purchaser.

No. All taxes are included in our prices, so you won't have to pay any extra import duties or local sales taxes. Feel free to place your order.

After placing your order, you wll receive an order confirmation email. Your order number will be in the format: #T.

Alternatively, you can log in to your account and check your order history to find it.

We can help you change or cancel your order before it is shipped. Once your package has shipped, we cannot change anything.Please review all information before placing your order as we are unable to make changes to the order details, including address changes, item changes, and cancellation requests. We apologize for any inconvenience.

Simply enter your promo code in the designated box labeled “discount code or gift card” at checkout (note, this is the page AFTER your cart!). If the code is valid and applicable to the items in your cart, the discount will be automatically applied to your total.

Sorry, you can only use ONE discount per order.

If you are having trouble with your coupon code,please contact us as the code may no longer be valid or there may be some restrictions on the code.

You can pay with a credit card as well as your paypal account. We accept the following payment methods:

1. Visa
2. Mastercard
3. American Express
4. Discover
5. Paypal

Creating an account on our website is quick and easy! Here's how:

1. Click the “My Account” icon at the top-right corner of any page.
2. Select “Create Account" from the dropdown menu.
3. Fill in your details: first name, last name, email address, and a secure password you can easily remember.
4. Click "Create Account” to complete the process.

Once registered, you can:
Track your orders.
View your purchase history.
Save your address for faster checkout.

Tip: By registering and subscribing, you'll receive exclusive offers and promotions from time to time.

If you've forgotten your password or need to reset it,follow these steps:

1. Click the “My Account” icon at the top-right corner of any page to access the login page.
2. Select “Forgot Password?” below the login fields.
3. Enter the email address associated with your account and click "Submit."
4. Check your email for a password reset link. This may take a few minutes, so don't forget to check your spam/junk folder if it doesn't appear.
5. Click the link in the email and follow the instructions to create a new password.
   If you encounter any issues, feel free to contact us via service@timebai.com—TimeBai is always here to help!

Updating your account details on TimeBai is simple. Here's how:

1. Click the "My Account” icon at the top-right corner of any page to log in.
2. Navigate to "View Addresses": Here, you can update your name, country, phone number, and shipping address.
3. After making any changes, don't forget to click “Update."

Note: Once an order is placed, we cannot change addresses or personal information, as orders are immediately sent to our warehouse for processing and shipping.

Usually, the website guides you clearly to what you need. Occasionally, system updates might cause temporary issues, but these are rare. lf you

need help, please contact us via online chat or email.

We take data protection very seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. Please read our Privacy Policy for full information.

When you provide any order information through our site, we use Secure Socket Layer (SSL) technology, an encryption tool that provides

security while transmitting this information over the Internet.

TimeBai has partnered with Adyen and Paypal,a leading provider of credit card services,to ensure the highest possible service and security. All your financial details will be received and processed only by Adyen and Paypal secure servers.

We occasionally run limited-time promotions and gift offers on our social media platforms and VIP email.

To stay updated and never miss out on giveaways, discounts, and special benefits, please follow us on social media or subscribe to our newsletter.

Currently our sachets are commercially compostable, but our overwrap is not yet recyclable. Providing sustainable packaging is incredibly important to us, and we are in the works of exploring an alternative overwrap solution that will support the integrity of our tea.

Our packaging materials are selected out of a variety of considerations including food safety, protection from moisture, and preserving the freshness of the tea. At this time, our loose-leaf packaging is not recyclable or compostable, though our team is looking for a more eco-friendly packaging solution. 

Similar to spices and coffee beans, dried tea leaves and powders will not “go bad” or spoil but can lose freshness over time. Proper tea storage is important to maintain the quality of your tea. We source our packaging with the intention of preserving the tea's integrity, so it can be kept in seal bag and stored away from direct sunlight, heat, moisture, and strong smells. 

Tea is hygroscopic—meaning it absorbs moisture and nearby aroma—so it is best to store teas away from other highly fragrant products like coffee, spices, or herbs.  

A cool pantry or cupboard is perfect. Remember to gently push out any excess air when resealing the bag after use!  

Similar to spices and coffee beans, dried tea leaves and powders will not “go bad” but can lose complexity of aroma and taste over time. Each category of tea has a unique level of oxidation and freshness window:  

Green teas will lose their freshness most quickly. We recommend consuming these teas within 2 months from the time you first open the package.

Matcha powders should be enjoyed within 2 weeks upon opening because the powder will undergo “post-oxidation” when exposed to air, transforming its bright green color into a stale shade of pea-green or yellow. This can be minimized by using proper storage method.

We recommend using Oolong, Black and Botanical teas within 4 months of opening, for the best flavor.  

Lastly, aged White、roasted Oolong and Pu’er teas have the unique ability to ripen and develop complexity with age over several years if stored properly.  

Good rule of thumb: know the category of tea, order what you need, employ proper tea storage practices and enjoy your offerings! 

In general, a brewed cup of tea has about 1/3 to 1/2 the caffeine of a cup of coffee. A cup of coffee has about 90-120mg per 8 ounces. Most teas fall between 20-50mg per 8oz.  

Contrary to popular myth, this is true regardless of the type of tea (green tea, black tea, etc). This makes sense when you consider that all true tea is made from a single plant species, Camellia Sinensis. 

Caffeine is one of three stimulating alkaloids found in tea, the others being theobromine and theophylline. Theobromine is a mild stimulant found in greater concentration in chocolate.  

The six tea types are differentiated by their processing steps. The techniques used to process fresh tea leaves - such as rolling, firing, oxidizing, or drying - do not alter caffeine on a molecular level, and thus they do not affect the amount of caffeine contained in the fresh leaf. Teas that undergo baking of roasting in their final stages, such as Houjicha or Iron Goddess of Mercy, may lose some caffeine by pyrolysis, where the caffeine molecule is literally baked out of the tea leaves. In general, the processing methods do not affect caffeine content so various types of tea can have similar levels of caffeine. 

A greater factor influencing the amount of caffeine potential in tea is the cultivar of the tea plant. The cultivar or 'cultivated variety' is one of the most significant factors determining how much caffeine might be available in any given tea. Broad-leaf variety teas grown in Yunnan and Southeast Asia contain more caffeine than small-leaf varieties. With hundreds of cultivars in existence, the range varies greatly.  

The brewing technique also plays a large role in determining how much caffeine is extracted into the final cup. Caffeine is more readily extracted at higher temperatures, so brewing tea at a higher temperature or for a longer period of time will result in a higher concentration of caffeine in your cup. For this reason, cold brew teas can contain less caffeine. 

No. It is a misconception that you can rinse the caffeine off your tea by brewing it for 30 seconds and discarding that first cup.

It takes several minutes to extract significant amounts of caffeine from the leaf. Using higher temperature water and a longer infusion time will yield more caffeine in the cup. By contrast, cooler water and short infusion times do not extract as much caffeine 

Tea is known to create a more even, sustained lift compared to the buzz and crash of coffee. There are several reasons for this.  

First, the amount of caffeine in tea is about 1/3 to 1/2 that of coffee. The peak of the tea high does not spike as greatly as the coffee jolt.  

Secondly, there are other compounds in tea, such as l-theanine, that are attributed to feelings of relaxation. 

A decent amount! After a first 4-5 minute infusion, most teas have only released 30-50% of their total caffeine. The tea leaves will release the remaining caffeine in subsequent infusions.  

There are some variables, of course. If a tea is made of very small leaves and leaf particles, more surface area is exposed to water, and more caffeine will come out in the cup. The water temperature also affects the extraction rate greatly. 

If you share TimeBai’s vision for a modern tea lifestyle and wish to sell or promote our products in your region, we invite you to join us as a strategic partner.

At TimeBai, we believe that "Seeing is Believing." We welcome potential partners to schedule a visit to our smart manufacturing facilities and ecological tea gardens. Experience firsthand our commitment to "from garden to cup" through our flavor science and rigorous quality management systems.

How to Apply:
Please visit our Wholesale Page to submit an application, or contact us directly at:
📧 wholesale@timebai.com  (Subject: Wholesale/Distributor Inquiry)
Our partnership team will review your information and get back to you shortly.

Yes.
If you are looking for TimeBai products for corporate gifting, wedding favors, brand events, or other special occasions, we offer bulk purchasing and semi-customization services.

Service Details:

• MOQ: Starting from 300 units (Subject to final confirmation).
• Customization Options (Project-dependent):Custom exterior packaging and labelingCurated gift box setsPersonalized greeting cards or brand messaging
• Ideal for: Corporate gifts, event favors, client appreciation, and wedding gifts.

Get a Quote:
For tailored solutions, lead times, and pricing, please contact us at:
📧 wholesale@timebai.com

• Boutique Retailers & Lifestyle Stores
• Cafés, Tea Houses & F&B Establishments
• Corporate Clients & Gifting Agencies
• Wedding & Event Planners

Typically, our partnership team will review your application and respond within 5 business days.